Seeking Adult Mental Health Systems Improvement Officer

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Seeking Adult Mental Health Systems Improvement Officer

Deadline to apply: March 29, 2019, at noon. LCBMH reserves the right to close the position early or extend the search for any reason.

To apply, complete and submit the APPLICATION FORM, along with a resume, to Patrice McKinney, Manager of Human Resources and Special Projects, at [email protected]

Classification Title: Adult Mental Health Systems Improvement Officer

Employment Status: Full Time

Exemption Type: Administrative

Civil Service Status: Unclassified 124.11 [A]18

Reports To: Community Services Director

Position Summary

An effective Systems Improvement Officer is responsible for collaborating with the Board’s partner agencies on initiatives to improve care for people with mental illness, through advocacy, education, and grant management. This energetic professional facilitates solutions to address unmet systemic needs, and operationalizes key components of the Board’s strategic priorities through partnerships and collaboration with criminal justice, housing providers and authorities, developmental disabilities, physical healthcare facilities, local hospitals, alcohol and substance use disorder treatment, state hospitals, regional institutions of higher learning, Medicaid, and community members. Additionally, this position will coordinate a Speakers Bureau of trainers who can be responsive to the learning needs of the community, and will respond to client rights concerns.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty listed below.  Reasonable accommodations will be made for persons covered by the Americans with Disabilities Act, in accordance with its requirements.

The Systems Improvement Officer is an essential connection point between multiple public, private, and community-based systems that influence mental health care for adults in Lorain County. Operating at the intersection of these partnerships, this person must be able to see the “big picture” of system improvement and bring ideas back to the full Clinical Team regarding gaps in care and their possible solutions, be an assertive advocate for accessible, quality mental health care among professional peers, as well as accomplish the day-to-day minutiae of managing compliance to grants, coordinating education events, and responding to community requests.

A knowledge of housing regulation, compliance, and/or federal grant management would be advantageous, as this professional will:

  • Coordinate housing subsidies for those with serious mental illness, ensuring judicious use of Board funds
  • Coordinate the Board’s Shelter Plus Care grant, ensuring that grant funds are used in compliance with state and federal requirements
  • Oversee a federal grant (PATH) focused on assisting those who are homeless and mentally ill
  • Oversee inspections of housing units funded by the Board
  • Work with community providers to increase access to quality housing for those with serious mental illness

A demonstrated ability to collaborate across different entities which may be beholden to various regulations and standards, and to build consensus and develop positive working relationships would be advantageous, as this professional will:

  • Act as the Board lead for the Stepping Up Committee, a collaboration between mental health and law enforcement focused on ensuring that people with mental illness are intercepted at points in their legal process when mental health intervention is needed
  • Monitor services and contracts between network mental health providers and correction settings, including re-entry services 
  • Identify and implement initiatives aimed at improving care for those with co-occurring diagnoses (mental illness and substance use disorder)
  • Work with local community college and regional institutes of higher education to promote efforts including mental health awareness and suicide prevention on campus
  • Work with Job and Family Services and Managed Medicaid providers to ensure that clients with mental health needs have medical (including behavioral health) coverage and that the Board is the payer of last resort
  • Facilitate Suicide Prevention Coalition meetings with a focus on using data to drive interventions to reduce suicide

A deep understanding of and desire to advocate for adults with serious mental illness would be advantageous, as this professional will:

  • Research evidence-based and best practices to address identified needs
  • Respond to client inquiries for information or expressions of concerns
  • Coordinate specialty trainings like Crisis Intervention Team (CIT) Training and continued support for law enforcement and first responders, as well as general mental health education events
  • Create and oversee a Speakers Bureau of professionals who can provide community education on mental health services to public partners and community members
  • Coordinate internships for the Board and for Board-funded community mental health agencies
  • Coordinate client satisfaction surveys, disseminate results in collaboration with Operations Specialist, and request and review plans for improvement of services when needed

This professional also will manage other special projects as they emerge.

Works assigned schedule and exhibits regular and predictable attendance.  Works overtime as required to meet workload demands.  Performs other related duties as required.


  • Innovative thinking – Must be able to prioritize, think through and address issues that may impact ability to successfully deliver to all stakeholders. 
  • Professionalism and composure – Able to project a professional, composed demeanor in all situations especially during stressful times, in a way that builds harmony and promotes relationships among all team members and stakeholders.
  • Interpersonal and communication skills – Able to communicate effectively with a wide variety of people, including clients, employees, external providers, and the public with an emphasis on rapport-building, listening, and questioning skills.  Expresses ideas and opinions effectively and diplomatically.
  • Flexibility – Available to assist and troubleshoot issues for stakeholders and others needing assistance, sometimes when working past normal operating hours. Remains composed when interruptions or delays in requested responses occur. Ability to adapt to new and changing information and environments.
  • Team player – Able to handle multiple tasks and work collaboratively with others to identify problems, resolve issues and develop solutions.
  • Accountable – Accepts personal responsibility for all areas of the position: keeps commitments and meets deadlines. Does not make excuses for work errors or problems, and can keep confidences and protect sensitive information. Able to manage multiple assignments well, prioritize and execute tasks under pressure.
  • Compliance – Maintains compliance with all internal and external policies, procedures and regulations that affect LCBMH including confidentiality of personal health and other information, recognizing that most information is subject to public records request.

Physical Demands

While performing the duties of this job, the employee frequently sits for extended periods of time, and occasionally stands and walks. The employee regularly exhibits digital dexterity when entering data into computer. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee converses verbally with others in person and by telephone. The employee occasionally lifts varying weights of up to twenty-five (25) pounds when moving files, boxes, equipment and supplies.

Equipment Operated

Computers, telephone, fax machine, copier and other general office equipment.

Working Conditions

The employee is exposed to normal office working conditions of moderate noise levels.

Knowledge, Skills & Abilities

Knowledge of: serious mental illness and community mental health, with experience in supportive housing preferred

Ability to: develop and maintain effective working relationships; maintain confidentiality of non-public or sensitive information. Able to compile and conduct analysis of data. Demonstrated ability to work both independently and as an integral team member.

Skill in: advocacy, persuasive interpersonal communication and problem-solving skills. Excellent presentation skills; verbal and written communication. Able to operate standard office equipment; proficient in Microsoft Office Suite and willingness to learn other electronic platforms as necessary; customer service; data entry and analysis.


A Master’s Degree in a Social Science preferred.  Will also consider a professional with a Bachelor’s degree in psychology or social work, human services, sociology, or public health who also has at least five years of experience working with adults diagnosed with serious mental illness.  Experience with forensic clients is not required but preferred.

Licensure or Certification Requirements

Licensed clinician preferred. State Motor Vehicle Operator’s License or demonstrable ability to gain access to worksite. 

This job description in no manner states or implies that these are the only duties and responsibilities to be performed by the employee filling the position, who will be required to follow instructions and perform any duties required by the employee’s supervisor or designee.

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