Deadline to apply: March 29, 2019, at noon. LCBMH reserves the right to close the position early or extend the search for any reason.
Classification Title: Adult Mental Health Systems Improvement Officer
Employment Status: Full Time
Exemption Type: Administrative
Civil Service Status: Unclassified 124.11 [A]18
Reports To: Community Services Director
An effective Systems Improvement Officer is responsible for collaborating with the Board’s partner agencies on initiatives to improve care for people with mental illness, through advocacy, education, and grant management. This energetic professional facilitates solutions to address unmet systemic needs, and operationalizes key components of the Board’s strategic priorities through partnerships and collaboration with criminal justice, housing providers and authorities, developmental disabilities, physical healthcare facilities, local hospitals, alcohol and substance use disorder treatment, state hospitals, regional institutions of higher learning, Medicaid, and community members. Additionally, this position will coordinate a Speakers Bureau of trainers who can be responsive to the learning needs of the community, and will respond to client rights concerns.
To perform this job successfully, an individual must be able to perform each essential duty listed below. Reasonable accommodations will be made for persons covered by the Americans with Disabilities Act, in accordance with its requirements.
The Systems Improvement Officer is an essential connection point between multiple public, private, and community-based systems that influence mental health care for adults in Lorain County. Operating at the intersection of these partnerships, this person must be able to see the “big picture” of system improvement and bring ideas back to the full Clinical Team regarding gaps in care and their possible solutions, be an assertive advocate for accessible, quality mental health care among professional peers, as well as accomplish the day-to-day minutiae of managing compliance to grants, coordinating education events, and responding to community requests.
A knowledge of housing regulation, compliance, and/or federal grant management would be advantageous, as this professional will:
A demonstrated ability to collaborate across different entities which may be beholden to various regulations and standards, and to build consensus and develop positive working relationships would be advantageous, as this professional will:
A deep understanding of and desire to advocate for adults with serious mental illness would be advantageous, as this professional will:
This professional also will manage other special projects as they emerge.
Works assigned schedule and exhibits regular and predictable attendance. Works overtime as required to meet workload demands. Performs other related duties as required.
While performing the duties of this job, the employee frequently sits for extended periods of time, and occasionally stands and walks. The employee regularly exhibits digital dexterity when entering data into computer. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee converses verbally with others in person and by telephone. The employee occasionally lifts varying weights of up to twenty-five (25) pounds when moving files, boxes, equipment and supplies.
Computers, telephone, fax machine, copier and other general office equipment.
The employee is exposed to normal office working conditions of moderate noise levels.
Knowledge of: serious mental illness and community mental health, with experience in supportive housing preferred
Ability to: develop and maintain effective working relationships; maintain confidentiality of non-public or sensitive information. Able to compile and conduct analysis of data. Demonstrated ability to work both independently and as an integral team member.
Skill in: advocacy, persuasive interpersonal communication and problem-solving skills. Excellent presentation skills; verbal and written communication. Able to operate standard office equipment; proficient in Microsoft Office Suite and willingness to learn other electronic platforms as necessary; customer service; data entry and analysis.
A Master’s Degree in a Social Science preferred. Will also consider a professional with a Bachelor’s degree in psychology or social work, human services, sociology, or public health who also has at least five years of experience working with adults diagnosed with serious mental illness. Experience with forensic clients is not required but preferred.
Licensed clinician preferred. State Motor Vehicle Operator’s License or demonstrable ability to gain access to worksite.
|This job description in no manner states or implies that these are the only duties and responsibilities to be performed by the employee filling the position, who will be required to follow instructions and perform any duties required by the employee’s supervisor or designee.|